3 On Your Side: More Refunds Coming For Airline Customers Experiencing Travel Headaches


THE OFFICER JUMPED OUT OF THE WAY AND NO ONE WAS HURT. THE SKIES COULD BE GETTING A LITTLE BIT MORE FRIENDLY, OBAMA ADMINISTRATION IS PROPOSING NEW RULES TO PROTECT AIRLINE PASSENGERS. THREE ON YOUR SIDE JIM DONOVAN HAS THE DETAILS. REPORTER: FROM DELAYED FLIGHTS. NIGHTMARE. REPORTER: TO LONG SECURITY LINE. WE ARE PEOPLE, HUMANS NOT CATTLE. REPORTER: FLYING CAN BE A FRUSTRATING EXPERIENCE. NOW THE TRANSPORTATION DEPARTMENT IS PROPOSING NEW RULES TO EASE SOME OF THAT PAIN. STARTING WITH LUGGAGE. THE GOVERNMENT ALREADY REQUIRED CARRIERES REFUND CHECK BAG FEES WHEN LUGGAGE IS LOST. NEW RULES WILL GO A STEP FURTHER AND INCLUDE REFUND FOR BAGS THAT ARE SUBSTANTIALLY DELAYED. ALSO, WHEN IT COMES TO FLIGHT DELAYS, AIRLINES WOULD NOT ONLY HAVE TO REPORTER THAT OWN DELAYS BUT THEIR REGIONAL PARTNERS AS WELL. AND THERE COULD BE SHORE TRANSPARENCY WHEN YOU BUY A TICKET ON LINE, SITES THAT SELL AIRLINE TICKETS WOULD BE PROHIBITED FROM FAVORING ONE AIRLINE, AND NOT SHOWING ALL AVAILABLE TICKET RISES. NOT EVERYONE IS HAPPY WITH THE PROPOSAL. AIRLINES FOR HERC, A PRO AIRLINE TRADE ORGANIZATION, CAUTIONED THE RULES COULD HARM CUSTOMERS, BY REREGULATING HOW AIRLINES SELL THEIR PRODUCTS, DRIVING UP THE COST OF AIR TRAVEL. SOME OF THE NEW RULES WILL TAKE EFFECT IN THE COMING MONTHS, OTHERS, HAVE BEEN YET TO BE FINALIZED. RULES REQUIRE AIRLINES TO ADMIT MORE MISTAKES LIKE HOW OFTEN THEY FAILED TO PROPERLY

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